TZ Audio Return Policy – Compliant with Norwegian Law
At TZ Audio, we strive to ensure that our customers are fully satisfied with their purchases. This Return Policy outlines the procedures and conditions for returning items purchased directly from TZ Audio, in accordance with Norwegian consumer protection laws. Please read this policy carefully before making a return.
1. Right of Withdrawal
Under Norwegian law, consumers have the right to withdraw from a purchase within 14 days of receiving the item, known as the “Right of Withdrawal” (Angrerett).
- Notification: To exercise your Right of Withdrawal, you must notify us within 14 days of receiving your order. You may use the standard withdrawal form provided by the Norwegian Consumer Council or contact our customer service directly.
- Condition of Item: The product must be returned in unused condition and, if possible, in its original packaging. Handling beyond examining the item may affect your refund amount.
2. Return Process
To initiate a return:
- Contact Customer Service: Email zullich@me.com or call us at +47 971 23 033 within 14 days to register your return.
- Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping method to ensure safe delivery. We refuse to accept shipments with improper paperwork (Pro Forma Invoice missing etc.)
- Return Address: TZ Audio, Thomas Züllich, Ammerudhellinga 78, 0959 Oslo, Norway.
3. Defective or Incorrect Items
If you receive an item that is defective or incorrect, please contact our customer service within 14 days of receiving the product. In cases of defective or incorrect items:
- Free Return Shipping: TZ Audio will cover the cost of return shipping.
- Replacement or Refund: We will provide a replacement or a full refund, including the original shipping cost, upon receipt and verification of the defect or error.
4. Refund Process
Upon receiving and inspecting your returned item, we will notify you of the status of your refund. Refunds will be processed within 14 days of receiving the return and will be issued to the original payment method.
- Partial Refunds: If the item is returned in a used or damaged condition, we may deduct an amount to cover the decrease in value, as permitted under Norwegian law.
- Original Shipping Cost: The original shipping cost will only be refunded if the item is defective, or incorrect, or if the entire order is returned.
5. Exceptions
The following items are generally not eligible for return under the Right of Withdrawal:
- Custom or personalized products
- Sealed audio software, if the seal has been broken after delivery
- Software delivered electronically
For any exceptions, please contact us directly to discuss your options.
6. Contact Information
If you have any questions about our Return Policy, please contact us at:
TZ Audio
Email: zullich@me.com
Phone: +47 971 23 033
Address: Thomas Züllich, Ammerudhellinga 78, 0959 Oslo
By purchasing from TZ Audio, you acknowledge that you have read and understood this Return Policy.
Thank you for choosing TZ Audio. We appreciate your understanding and are committed to providing a seamless return experience.